Frequently Asked Questions

Do you ship to the USA & Canada?

Yes, shipping is free to North America and we ship via FedEx every day.

How quickly are items dispatched?

Orders are usually picked, packed and dispatched with one or two days of order.

How long does shipping take?

Shipping to the USA and Canada is by FedEx and usually takes 2 or 3 days to arrive. European shipping is by DPD and can take 3 – 10 days. R.O.W. by FedEx can take 10 – 15 days depending on the location.

Are your products hallmarked?

Yes, all products are hallmarked in the Assay office of Ireland as a mark of quality and purity. The Irish Assay office is a well-respected authority on sterling silver and gold and has been in operation since 1637. Read more here about the importance and value of hallmarked Celtic jewelry.

What is your returns policy?

We accept returns for 30 days, please read more here.

What payment types do you take and is your payment system secure?

We can accept Credit Cards and also Paypal. Yes, we have the highest standards of payment security and we use Paypal, read more here.

I live in the USA/Canada, will there be any import duties and taxes?

No, you will not be required to pay for shipping, duties or taxes.

Do you have retail stores where I can view products?

We do not have our own stores but you can find your local retailer here.

How should I care for my Celtic DNA jewelry?

It is best to keep harsh chemicals away from you Irish jewelry as it can mark the metal. Perfume, deodorant as well as household cleaning chemicals should be kept away from any jewelry. Only use a quality polishing cloth from a local jeweller. When not wearing jewelry, it’s best to store it in a dry & cool place.