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With our unique sizing chart, and our fine quality knitwear, we are confident that you will be satisfied with your purchase. However, if for any reason you are not satisfied with the garment when you receive it, we will either exchange it or refund the full amount of the garment to your credit or debit card.

You may return any item within 3 months of purchase for an exchange or refund providing it is in its original condition.

You can re-use the bag which your items were sent in. Simply write your request on the statement you received with your goods and send it back to us with your preferred courier. You will need to pay the cost of returning an item to us. We recommend that you return items to us with a tracked delivery option in case we encounter any problems receiving your returned parcel.

Please enclose a note with the reason for your return, your order number, and the items you wish to return and what you would like to do (i.e. return for a store credit, exchange or full refund). Items must be returned in the original packaging with all tags. We will only accept returned items unworn/undamaged.

If you wish to return your item please email and we will offer you step by step guidance to send us back the items. 

Additional information

In the very rare occasion a garment is found to have a manufacturing fault, it will be exchanged or your money refunded, providing it is returned within 6 months from the date of purchase. Your statutory rights are not affected.

Aran Sweaters Direct cannot be held liable for any washing errors or detergent damage.


Customers from within the European Union have the right to cancel a contract for the purchase of an order within 7 working days of the day of receipt of the order. You will need to state that you have returned your items and wish to cancel the contract, giving details of the products ordered. You can do this in writing, to the address on the right, or by email to 

You must also return the products to us immediately, in the same condition in which you received them, by post, to the address on the right.

If you wish to cancel your order within the 7-day period under the Distance Selling Regulations, we’ll refund your entire order, including your delivery charge (providing all items in the order are returned). However, you will be responsible for the cost of returning the item to us.

When you return a product to us because you have cancelled the contract between us, we will process the refund due to you as soon as possible and, in any case,within 30 days of the day you have given notice of your cancellation. After the 7 day cooling off period has elapsed, our standard Returns Policy applies (see above).